Operations Manager - Online Sales Team

Job Title: Operations Manager - Online Sales Team

Location: Magodo, Lagos

Job Type: Full-time

Salary: 250,000

Job Summary:

We are seeking an Operations Manager to manage and optimize the operational processes of our online sales team across multiple e-commerce platforms. The ideal candidate will have experience in e-commerce operations, excellent problem-solving skills, and the ability to work in a fast-paced environment. The Operations Manager will be responsible for developing and implementing process improvements, managing key performance indicators (KPIs), and collaborating with cross-functional teams to drive business growth.

Key Responsibilities:

1. Develop, implement, and manage operational processes and procedures to optimize online sales team performance across multiple e-commerce platforms, including TikTok.

2. Analyze key performance indicators (KPIs) and develop data-driven insights to inform business decisions.

3. Collaborate with cross-functional teams, including sales, marketing, and customer service, to drive business growth and improve customer experience.

4. Identify areas for process improvement and develop solutions to increase efficiency and productivity.

5. Manage and resolve operational issues.

6. Lead and manage a team of operations coordinators and provide guidance, training, and support to ensure their success.

Requirements:

1. Bachelors degree in Business Administration, Operations Management, or a related field.

2. Minimum 2-3 years of experience in e-commerce operations, sales operations, or a related field.

3. Proven track record of developing and implementing process improvements that drive business growth.

4. Excellent analytical, problem-solving, and communication skills.

5. Experience with e-commerce platforms.

6. Strong leadership and management skills, with experience leading a team.

7. Ability to work in a fast-paced environment and adapt to changing priorities.

Nice to Have:

1. Experience with data analytics tools, such as Google Analytics or Tableau.

2. Knowledge of project management methodologies.

3. Certification in operations management.

What We Offer:

1. Competitive salary and benefits package.

2. Opportunity to work with a fast-paced and dynamic e-commerce company.

3. Collaborative and supportive work environment.

4. Professional development and growth opportunities.

How to Apply:

Interest candidates should submit resume and cover letter to hr@tvagrp.com.

Job Type: Full-time

Pay: ₦250,000.00 per month