Store Manager

Company overview:

Seinde Signature is a leading name in the world of luxury niche parfums, renowned for its dedication to showcasing and celebrating exclusive fragrances from around the globe. As a world-class fragrance studio, we are passionate about spreading the appreciation of these unique scents, creating an environment where perfume lovers and collectors can explore, experience, and immerse themselves in the world of luxury niche parfums.

Our Experience Studio and retail store, Salon de Parfum, are more than just outlets, they are destinations where the art of perfumery is celebrated. At Seinde Signature, we pride ourselves on offering an unparalleled sensory experience, allowing customers to revel in the beauty and complexity of the finest fragrances the world has to offer.

Job Description

The Store Manager at Seinde Signature will oversee daily store operations, ensuring an exceptional luxury shopping experience while driving sales and operational efficiency. This role requires a strong leader who can manage a high-performing retail team, maintain brand standards, optimize inventory, and create a seamless customer experience. The Store Manager will act as the bridge between the retail team and senior management, ensuring that business goals, sales targets, and customer satisfaction are met.

Key Responsibilities

Store Operations & Management

• Oversee the daily operations of the store, ensuring smooth and efficient workflows.
• Maintain high standards of store presentation, ensuring a clean, organized, and aesthetically pleasing shopping environment.
• Implement and enforce company policies, standard operating procedures, and best practices.
• Handle all store administrative duties, including reporting, scheduling, and staff performance tracking.
• Ensure proper handling of cash transactions, POS systems, and financial records.

Sales & Revenue Generation

• Set and achieve monthly and annual sales targets by optimizing store performance.
• Monitor key sales metrics, track performance, and implement strategies to drive revenue growth.
• Identify upselling and cross-selling opportunities to maximize sales potential.
• Develop promotional strategies and in-store activations to increase foot traffic and engagement.

Customer Experience & Brand Representation

• Provide an immersive luxury shopping experience by ensuring top-tier customer service standards.
• Handle high-end clientele with discretion and professionalism, personalizing the shopping experience to meet their unique preferences.
• Train and mentor staff to maintain brand excellence in customer interactions.
• Address and resolve customer complaints, ensuring a seamless and satisfying experience.

Inventory & Merchandising

• Oversee stock levels, ensuring adequate product availability while minimizing overstock and shortages.
• Implement inventory control measures to reduce losses and improve product turnover.
• Ensure proper merchandising and product placement to enhance visual appeal and sales effectiveness.
• Coordinate with suppliers and logistics teams for timely stock replenishment.

Problem-Solving & Decision-Making

• Address customer concerns or complaints promptly, ensuring quick and effective resolutions.
• Identify and resolve operational inefficiencies that affect store performance.
• Proactively anticipate and mitigate potential challenges related to stock shortages, staffing issues, or service disruptions.
• Implement data-driven solutions to improve store efficiency, customer satisfaction, and overall business performance.
• Act as the primary point of contact for escalated customer service issues, ensuring professionalism and swift resolution.

Team Leadership & Performance Management

• Lead a team of sales representatives and support staffs, fostering a culture of excellence and accountability.
• Conduct regular performance reviews and provide feedback to enhance team effectiveness.
• Motivate employees to meet and exceed sales and service goals.
• Foster a collaborative work environment that aligns with Seinde Signatures luxury and customer-focused ethos.

Marketing & Community Engagement

• Build relationships with high-value clients, creating VIP experiences to boost customer retention.
• Gather customer feedback and market insights to improve store offerings and strategies.

Skills & Qualifications

Education:

• Bachelors degree in business administration, Marketing, Retail Management, or a related field.

Experience:

• Minimum 3-5 years of experience in luxury retail, sales, or store management.
• Proven track record of driving sales and managing a successful retail team.
• Experience in the beauty, fragrance, or luxury industry is a strong advantage.

Skills:

• Leadership & Team Management - Ability to motivate and develop a high-performing team.
• Sales & Business Acumen - Strong understanding of retail sales strategies and revenue optimization.
• Customer Relationship Management - Ability to build lasting relationships and maintain a high level of customer service.
• Operational Efficiency - Strong organizational and multitasking skills to manage daily store functions.
• Problem-Solving & Decision-Making - Ability to address challenges and implement effective solutions quickly.
• Attention to Detail - Ensuring store presentation and operations meet brand standards.

Personal Attributes

• Passionate about luxury brands and fine fragrances.
• Professional, confident, and poised in customer interactions.
• Highly adaptable and able to work in a fast-paced retail environment.
• Goal-oriented, with a strong sense of responsibility and initiative.

Working Conditions

• Location: Seinde Signature Experience Studio and Salon de Parfum, 29 Gana Street, Cally and Yaks Mall, Maitama, Abuja.
• Work Hours: Full-time role.

Job Type: Full-time

Ability to commute/relocate:

• Abuja: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Undergraduate (Required)

Experience:

• luxury retail, sales, customer service, or related field: 5 years (Required)