FASHION RETAIL SALES ASSOCIATE

Our client a (luxury fashion brand) is in need of a Cusomer Serice Representative Who is a passionate and fashion-forward Cusomer Serice Representative and can play a key role in providing exceptional customer service, drive sales, represent our brand with enthusiasm and style. You will also assist customers in finding the perfect outfits and accessories, share your knowledge of fashion trends, and contribute to creating a memorable shopping experience that keeps customers coming back.

Location: Lekki Phase 1

Working Days: Mon - Saturday (Alternate Saturdays)

Working hours: 9am-7pm

Salary : Negotiable

Responsibilities:

• Respond promptly to customer inquiries and complaints, and address customers complaints concerns, and feedback with empathy and professionalism.
• Provide accurate information about products, pricing, availability, and promotions.
• Assist customers in placing orders, processing payments, and tracking shipments.
• Investigate order discrepancies, shipping delays, and product issues to provide timely resolutions.
• Collaborate with other departments, such as logistics and quality control, to resolve customer issues effectively.
• Stay updated on product features, materials, sizing, and care instructions to assist customers accurately.
• Offer personalized recommendations based on customer preferences and style preferences.
• Process orders, exchanges, returns, and refunds accurately and efficiently.
• Ensure order accuracy, including verifying item availability, sizes, and colours before processing.
• Coordinate with warehouse and fulfillment teams to expedite orders and minimize shipping errors.
• Follow up with customers after purchases to ensure satisfaction and gather feedback.
• Identify opportunities to upsell or cross-sell products based on customer needs and preferences.
• Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software or databases.
• Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
• Assist with administrative tasks, such as updating customer profiles, processing paperwork, and filing documents.
• Act as a brand ambassador by promoting new collections, promotions, and brand initiatives to customers.

Qualifications:

• Bachelors degree in any related field.
• Minimum 2 years experience in retail fashion sales
• Excellent communications skills
• Strong sense of style with a passion for fashion and luxury products.
• Ability to multitask in a fast-paced retail environment, prioritize tasks, and adapt to changing priorities and customer demands.
• Strong attention to detail and organizational skills.
• Ability to follow instructions and work as part of a team.
• Basic Knowledge in the use Microsoft Excel and Social Media
• Flexible to work a shift schedule including weekends

Job Type: Full-time

Pay: From ₦150,000.00 per month

Experience:

• Fashion Retail: 2 years (Required)
• Microsoft excel/Google sheet: 2 years (Required)
• Customer Service, Retail Sales: 2 years (Required)