Support Personnel - CliniquePlus EMR Software Trainer

Job Description:Netwalkers NG is seeking a dedicated and tech-savvy Support Personnel to join our team. The primary responsibility of this role is to provide training and support to clients on the use of our CliniquePlus EMR (Electronic Medical Records) software, which is widely used by hospitals, laboratories, eye clinics, dental clinics, and physiotherapy clinics. The ideal candidate will have excellent communication skills, a strong understanding of computer systems, and the ability to travel extensively to meet clients across Lagos and other states in Nigeria. Additionally, the role involves identifying new market opportunities and assisting in the submission of proposals on behalf of the company.

Key Responsibilities:

• Client Training and Support:
• Conduct hands-on training sessions for clients on the effective use of the CliniquePlus EMR software.
• Provide ongoing technical support to clients, addressing any issues or questions related to the software.
• Ensure clients are fully equipped to utilize the software to improve their operational efficiency.
• Travel and On-Site Visits:
• Travel to client locations across Lagos and other states in Nigeria to deliver training and support.
• Maintain a professional and approachable demeanor while interacting with clients.
• Market Identification and Business Development:
• Identify potential new markets and clients for the CliniquePlus EMR software.
• Assist in preparing and submitting proposals to prospective clients.
• Build and maintain strong relationships with existing and potential clients.
• Documentation and Reporting:
• Document client feedback and software issues, and report them to the technical team for resolution.
• Prepare training reports and maintain records of client interactions.
• Product Knowledge:
• Stay updated on the latest features and updates of the CliniquePlus EMR software.
• Continuously improve knowledge of the healthcare industry to better understand client needs.

Qualifications and Skills:

• Education: Minimum of a Bachelors degree in Computer Science, Information Technology, Healthcare Management, or a related field.
• Experience: Previous experience in software training, customer support, or a similar role is an advantage.
• Technical Skills: Proficient in the use of computers and software applications. Familiarity with EMR systems is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Travel: Willingness and ability to travel extensively within Lagos and other states in Nigeria.
• Problem-Solving: Strong analytical and problem-solving skills to address client issues effectively.
• Business Acumen: Ability to identify market opportunities and contribute to business growth.

Personal Attributes:

• Self-motivated and proactive.
• Patient and empathetic when dealing with clients.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Why Join Netwalkers NG?

• Opportunity to work with a leading provider of healthcare software solutions.
• Competitive salary and benefits package.
• Travel allowances and other perks.
• Professional development and growth opportunities.

Job Type: Full-time

Pay: ₦100,000.00 - ₦150,000.00 per month

Application Deadline: 31/03/2025