Customer & Sales Engagement Specialist

Customer & Sales Engagement Specialist

TalentPop Rest of Nigeria (Nationwide) Confidential

• Minimum Qualification :

Job Description/Requirements

We are one of the fastest-growing agencies in the eCommerce space that actively helps over 500 eCommerce Brands including Core Power Yoga, Beyond Meat, and Jaxxon put together an excellent solution for their Customer Service needs by leveraging the best Customer Service talent from all around the world. We are experiencing exponential growth (over 600% in the last year) and are looking for the best- in class customer service representatives to join our team! This is your chance to join a winning team, and one of the fastest-growing companies in the eCommerce Ecosystem! An ideal candidate would be a confident and effective communicator, proactive, and committed to working in a long-term position with growth potential. The Role We are in need of Sales Outreach Specialists who can proactively engage customers, recover abandoned carts, and drive conversions through strategic communication. Role Overview As an E-Commerce Sales Outreach Specialist, you will be responsible for assisting customers while also identifying sales opportunities and converting leads into purchases. Your role is crucial in ensuring a seamless shopping experience while maximizing revenue. Key Responsibilities

• Proactively reach out to customers via email, SMS, and live chat to encourage purchases.
• Recover abandoned carts by following up with potential buyers.
• Guide customers through product selections and recommend upsells.
• Provide top-notch customer service and resolve issues efficiently.
Collaborate with internal teams to align outreach strategies with business goals.

Compensation & Benefits

• Candidates who are selected for outbound sales roles will receive a rate of $5/hour plus commissions)
• PTO, health insurance (specific regions), and health stipends
• Work-from-home setup with flexible hours
Growth opportunities in an expanding e-commerce company

If youre ready to turn leads into sales, and be part of a results-driven team! Note: Only applications submitted via the provided link will be considered. Ideal Profile Qualifications

• At least 1 year of experience in sales
• 1 year of customer service over the phone, email or chat. Experience with e-commerce is not required but highly preferrable
• Strong persuasive communication skills with a focus on conversion.
• Experience in CRM tools, Shopify, and customer engagement platforms.
• A results-driven mindset with a passion for exceeding sales targets.
Ability to work in a fast-paced, target-oriented environment.

Whats on Offer?

• A role that offers a breadth of learning opportunities
• Flexible working options
Fantastic work culture

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