Ticketing Officer

Ticketing Officer

Purple Star Consulting Limited Lagos Confidential

• Minimum Qualification :

Job Description/Requirements

Our Client, a start-up Travel & Tour company that wishes to remain strictly confidential, is looking to recruit for the role of Ticketing Officer.

Please read through the JD:

Job Title: Ticketing Officer

Client: Confidential

Industry: Travel Agency

Location: Lagos, Nigeria

Job Purpose/Summary

The Ticketing Officer will be responsible for issuing tickets to customers, tracking the purchase of tickets on the companys website, monitoring the payment of tickets issues on the website and the appropriate remittance to regulatory bodies and airlines as well as rendering travel advisory services to customers.

Key Functions/Responsibilities

Ticketing Management:

• Issue airline tickets, including handling complex cases such as modifications, reissuance, and refunds.

• Accurately calculate fares based on airline tariffs, promotional offers, and client preferences.

• Input and maintain customer information in the computer system to facilitate ticket issuance and record updates.

• Ensure compliance with regulatory and airline-specific policies during ticket issuance.

• Manage ticket fee collection, ensuring accurate recording and compliance with company policies.

• Monitor and report on the percentage of tickets sold versus the amount collected.

• Implement and follow effective procedures for ticketing to ensure consistency, accuracy, and adherence to industry standards.

Customer Assistance:

• Handling intricate customer scenarios, including ticket modifications, reissuance, and refunds.

• Providing expert assistance to resolve customer issues effectively.

• Assisting customers who have made travel purchases, handling reservation confirmations, changes, and cancellations.

• Promoting additional travel products, such as tour tickets, travel insurance, upgraded seats, or accommodations.

• Providing guidance to customers on ticketing inquiries, costs, and travel schedules.

Efficient Record Keeping:

• Inputting and maintaining customer information in the computer system to issue tickets and update records for future needs.

• Managing scheduling of flights based on customer requirements and available options, considering factors like weather conditions.

• Accurately calculating fares based on airline tariffs, promotional offers, and client preferences.

Trip Planning and Assistance:

• Collaborate with customers to plan travel itineraries tailored to their preferences and needs.

• Provide expert guidance on destinations, routes, layovers, and connecting flights.

• Offer recommendations for travel logistics, accommodations, and activities to enhance the overall travel experience.

Qualification

Required:

• BSc. in English, Hospitality, Travel, Tourism, Business or relevant field

• Between 3-5 years cumulative experience with at least 3 years working experience as a Travel/Ticketing Consultant

• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel) and any other one related to Visa and Immigration Consultancy

Desirable:

• Business Development experience is an added advantage

• A postgraduate qualification, preferably an MBA or Relevant Masters Degree

• Diploma in IATA (International Air Transport Association).

Interested and qualified, please send an email to Oladipo.gbolahan@purplestarconsulting.com

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