Sales Ambassadors - Retail Banking

Position: Sales Ambassadors- Retail Banking

Location: V/Island, Lagos

We are seeking self-motivated Sales Ambassadors to join our team and drive the adoption of our new digital banking app. As a Sales Ambassador, you will play a crucial role in introducing our app to potential customers, demonstrating its benefits, expanding our customer base and converting news users to active transacting customers.

The reporting line is to the Director, Digital Financial Services.

Responsibilities:

· Proactively identify and engage potential customers through a multifaceted approach, including but not limited to in-person conversations, phone calls, targeted networking events, strategic online platforms, etc.

· Develop and implement effective outreach strategies to build a robust pipeline of leads.

· Deliver compelling and comprehensive demonstrations of the digital banking app, USSD, and other channels across the omnichannel highlighting its unique features, benefits, and value to customers.

· Tailor presentations to address the specific needs and interests of potential users to drive engagement and interest.

· Foster and sustain strong relationships with prospects throughout the customer journey.

· Provide exceptional service by addressing inquiries, offering tailored solutions, and guiding users through the onboarding process.

· Maintain ongoing support to ensure high levels of satisfaction and retention.

· Drive sales performance by converting leads into active transacting users.

· Utilize advanced sales techniques and tools to meet or exceed targets, ensuring successful onboarding and long-term customer acquisition.

· Collect and analyze feedback from customers to gain insights into their experiences and needs.

· Relay actionable feedback to the product and development team to enhance the apps features and functionalities.

· Monitor and document sales activities meticulously, maintaining detailed records of customer interactions and sales outcomes.

· Prepare and present comprehensive reports on sales performance, market trends, and other relevant metrics to inform strategic decision-making.

Education and qualifications:

· A Bachelors Degree, HND or equivalent is required; additional qualifications in sales or marketing are an advantage.

· A minimum of 2 years of previous experience in sales, preferably in financial services is a plus but not required.

Skill, knowledge and abilities:

· Strong communication, negotiation, and interpersonal skills with the ability to engage and influence potential customers.

· Comfortable using digital tools and technologies, willing to learn about the apps features and benefits.

· Must be able to display high-level customer service orientation and stress tolerance.

This role offers great opportunities for training and career growth in a fast-paced and highly rewarding work environment.

Remuneration: N120,000 Net (+ Sales Bonus, HMO, Leave & Leave allowance, etc.)

Job Type: Full-time