Senior Proactive Monitoring and Digital Experience Management Analysis

Senior Proactive Monitoring and Digital Experience Management Analysis

Arravo Port Harcourt & Rivers State Confidential

• Minimum Qualification :

Job Description/Requirements

We are looking for an experienced analyst who will fit into the role of Senior Proactive Monitoring and Digital Experience Management Analyst. Interested candidates must be able to interact with IT Services support, Digital Users, and experienced Users to develop and implement monitoring requirements for application performance monitoring.

• Develop and implement proactive monitoring strategies to ensure the reliability of IT services and digital user experiences.

• Coordinate and manage problem management process in alignment with ITIL standards. This should include all activities throughout the problem management lifecycle with after-action reviews, root-cause analysis, updates and closure to prevent reoccurrence.

• Oversee the deployment, configuration, and optimization of monitoring tools for early detection and resolution of potential service issues.

• Collaborate with IT and support teams to conduct predictive analysis and incident prevention activities, reducing the likelihood of disruptions.

• Monitor system health across infrastructure components, including network systems, connectivity links, data centre resources, and collaboration tools, ensuring SLA compliance.

• Ensure timely reporting and analysis of system performance and user experience metrics, generating insights for continuous improvement.

• Track and document all incidents, resolutions, and defect details, ensuring thorough record-keeping for accountability and learning.

• Identify hardware, software, and environmental alerts, coordinating with internal teams or third-party vendors for effective resolution.

• Manage license and certificate renewals to prevent service disruptions, maintaining uninterrupted system availability.

• Escalate complex incidents to higher-level support and actively track for timely resolution.

• Generate monthly performance trend reports and highlight any deviations, coordinating corrective actions with relevant teams.

• Lead automation improvement initiatives, identifying opportunities to streamline monitoring processes and increase efficiency.

• Support regular updates and upgrades to monitoring tools in alignment with OEM guidelines.

• Collaborate with service owners to establish monitoring functionality and integration for new infrastructure systems.

Complete additional tasks as assigned, ensuring alignment with the organizations service management objectives.

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