Hotel Manager

Hotel Manager

Insight Igniters Solutions Lagos Confidential

• Minimum Qualification :

Job Description/Requirements

Job Title: Hotel Manager

Location: CrownCity Resort, Agbara, Nigeria

Job Type: Full-Time

Salary : #275,000-#350,000

CrownCity is seeking an experienced and visionary Hotel Manager to lead the day-to-day operations of our resort. The Hotel Manager will be responsible for ensuring exceptional guest experiences, optimizing operational efficiency, and maintaining a world-class standard of service. This role demands a hands-on leader with deep hospitality expertise, a passion for excellence, and the ability to inspire a dedicated team.

Key Responsibilities:

1. Guest Experience Management

• Create a unique and personalized guest experience that reflects CrownCity Resorts commitment to luxury and West African hospitality.
• Oversee guest services, ensuring attention to detail in every interaction to exceed guest expectations.
• Develop and implement programs that enhance guest satisfaction, including cultural experiences, personalized services, and exclusive offerings.
• Monitor and analyze guest feedback from reviews, surveys, and social media to identify trends and areas for improvement.

2. Operational Management

• Lead the daily operations of all departments, including front office, housekeeping, food and beverage, spa, maintenance, and the outdoor garden brunch café.
• Ensure the seamless integration of traditional West African aesthetics and contemporary luxury standards in all areas of operation.
• Develop, implement, and enforce Standard Operating Procedures (SOPs) tailored to CrownCity Resorts unique identity.
• Conduct regular operational reviews and audits to ensure optimal efficiency and quality across the resort.

3. Financial Performance

• Prepare and manage budgets to align with CrownCity Resorts financial goals and strategic vision.
• Optimize revenue by analyzing occupancy trends, pricing strategies, and upselling opportunities.
• Collaborate with the finance team to monitor key performance indicators (KPIs), control expenses, and identify revenue growth opportunities.
• Introduce innovative cost-saving measures while maintaining the resorts premium standards.

4. Team Leadership and Development

• Build, inspire, and lead a high-performing team committed to CrownCity Resorts mission of delivering unparalleled hospitality.
• Recruit and train staff with a focus on professionalism, cultural sensitivity, and exceptional service standards.
• Foster a collaborative and inclusive work environment through regular team-building activities and recognition programs.
• Provide ongoing coaching, mentorship, and performance reviews to ensure team members achieve their potential.

5. Sales and Marketing Collaboration

• Partner with the sales and marketing team to create tailored campaigns that highlight the resorts unique offerings.
• Collaborate on promotions that emphasize the cultural and natural beauty of the resort attracting both local and international guests.
• Represent CrownCity Resort at industry events, conferences, and trade shows to enhance visibility and brand recognition.
• Drive initiatives to increase direct bookings and leverage digital platforms to reach targeted markets.

6. Compliance and Safety

• Ensure compliance with local laws, health and safety regulations, and hospitality industry standards.
• Maintain the resorts physical infrastructure to reflect CrownCitys luxurious image, overseeing maintenance and property upgrades as needed.
• Develop and implement comprehensive safety and risk management protocols to protect guests and staff.
• Conduct regular inspections to ensure the resort maintains the highest standards of cleanliness and safety.

Qualifications and Experience:

• Bachelors degree in Hospitality Management, Business Administration, or a related field. A masters degree is a plus.
• Minimum of 7 years of progressive hotel management experience, with at least 3 years in a luxury or resort setting.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Proven ability to achieve operational and financial goals in a competitive market.
• Expertise in hospitality management software and analytics tools.
• Deep understanding of Nigerian culture and the ability to incorporate traditional elements into the guest experience.

Key Competencies:

• Strategic thinking and business acumen
• Exceptional guest service orientation with a focus on luxury experiences
• Financial planning and budget management expertise
• Inspirational leadership and team development skills
• Strong organizational and multitasking abilities
Creativity and innovation in service offerings

Benefits

• Service charges

• End of year bonuses

• Health care benefits

• Pension plans

• Accommodation benefits

• Paid sick time off, bereavement leave,

• Paid vacation days

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