Customer Success Intern

NielsenIQ | Lagos | NG

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Job Description

ABOUT THE JOB

NielsenIQ Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

WORK RESPONSIBILITIES:

  • Support day-to-day client deliveries and reporting
  • Build effective relationships with client key contacts and provide support
  • Own reporting, including report maintenance, business issue analysis, and solution integration
  • Provide support to clients on NielsenIQ tools, and MS Office tools (MS Outlook, Word, Excel, PowerPoint, MSD etc.)
  • Trouble-shoot and resolve client inquiries related to databases, coding, and other key aspects that impact client deliverables
  • Continue to broaden knowledge of client business issues and needs, NielsenIQ services, and the broader industry
  • Liaise with other teams as necessary (e.g. Data acquisition, operations, offshore partners, technology, and data science) to solve client business questions and inquiries
  • Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
  • Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
Qualifications
  • A fresh graduate from 2024 with a university degree in Marketing, Business Management, Economics or a related field.
  • A candidate must be based in Lagos state for the whole internship program
  • Excellent English command
  • Ability to communicate effectively
  • Good interpersonal skills - ability to develop relationships internally and at the client organization.
  • Strong problem-solving skills, with gradually declining supervision
  • Strong time management skills and prioritization ability, with gradually declining supervision
  • Able to respond to inquiries of moderate complexity with almost zero supervision
  • Able to respond on enquiries of higher complexity with limited supervision
  • Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
  • Able to adapt to change, willing to learn and must be tech-savvy.
Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the worlds population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion


Information :

  • Company : NielsenIQ
  • Position : Customer Success Intern
  • Location : Lagos
  • Country : NG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Success Intern job info - NielsenIQ Lagos above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Success Intern job info - NielsenIQ Lagos in 2025-01-17 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-01-17

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