HEAD RETAIL COMMERCIAL - ROAMING, IDD, A2P & P2P

Job Title: Head, Retail Commercial - Roaming, IDD, A2P & P2P

Unit: Roaming & CarrierJob Objective:Lead the strategic and operational management of retail (IDD & roaming), A2P, and P2P revenue streams. Ensure business profitability, superior customer experience, and effective lifecycle management of these services.

Key Responsibilities:

Revenue & Business Growth:

• Drive and manage outbound roaming, IDD, international A2P, P2P, and P2A revenue streams.
• Conduct business intelligence and competitive analysis to identify growth opportunities across these services.
• Monitor revenue performance daily, monthly, quarterly, and annually.
• Analyze trends and perform competitive benchmarking to maintain best-in-market offers for subscribers.

Marketing & Customer Lifecycle Management:

• Lead marketing communications, including outdoor, social media, company website, welcome SMS, and BTL communication.
• Develop marketing strategies for the entire customer lifecycle, from subscription and usage to payment of services.
• Update propositions with new offers and bundles to ensure the company remains a preferred operator of choice.
• Ensure alignment between marketing communications, customer care, and finance to optimize service profitability.

Operational Excellence & Stakeholder Collaboration:

• Engage stakeholders such as Marketing, Revenue Assurance, and Customer Care to enhance service accessibility and profitability.
• Collaborate closely with the wholesale roaming and carrier team to secure optimal deals for customers.
• Identify and resolve revenue leakage issues through cross-functional engagement.

Performance Analysis & Reporting:

• Prepare revenue outlooks for outbound roaming, IDD, international A2P, P2P, and P2A for business review meetings.
• Analyze data to identify business growth opportunities and track unusual revenue spikes or leakages.
• Provide timely and accurate weekly, monthly, and quarterly performance reports.

Key Performance Indicators (KPIs):

• Achievement of annual roaming revenue targets as per AOP.
• Maintain superior customer experience by offering competitive and affordable propositions.
• Ensure compliance with pricing strategies to avoid negative margins.
• Effective evaluation and management of bundles.
• Track and report customer experience and awareness initiatives.
• Maintain a strong overview of the companys competitive positioning.
• Deliver timely and insightful reporting and analysis to achieve AOP targets.
• Regular engagement with the wholesale commercial team to ensure accurate reporting and strategy alignment.

Qualifications & Experience:

• Experience:
• 10-12 years of experience, preferably in the telecommunications industry with a carrier or operator.
• Strong knowledge of international telecom business, including the international A2P SMS segment.
• Previous experience managing retail customer operations for international business.
• Proven ability to manage carrier routing with revenue and profit responsibility.
• Educational Requirements:
• Bachelors degree in Engineering, Business, or a related commercial field.
• Skills & Competencies:
• Strategic thinking and data-driven decision-making abilities.
• Strong leadership and stakeholder engagement skills.
• Excellent analytical and financial management capabilities.
• Effective communication and cross-functional collaboration skills.

Job Type: Full-time

Experience:

• Telecommunications industry: 10 years (Preferred)