HEAD OF CARRIER BUSINESS

Job Title: Head of Voice Carrier Business (Retail IDD & Wholesale)Unit: Gateway CarrierJob Objective:Efficiently run and manage the retail IDD and wholesale voice carrier business to increase revenue, margins, and collections while driving strategic decision-making for enhanced business performance. Assume full responsibility for the profitability of the voice (IDD & Wholesale) business.

Key Responsibilities:

Business Growth & Strategic Account Management:

• Develop and maintain executive and strategic relationships to promote the companys suite of voice-focused products.
• Achieve sales targets and grow the wholesale voice margin across key accounts.
• Develop and execute structured account development plans and contract strategies, including revenue deals.

Profitability & Financial Management:

• Drive commercial and contract negotiations to maximize carrier business profitability.
• Continuously reduce termination and transmission costs through effective trading and cost adjustments.
• Ensure adherence to pricing processes while proactively monitoring inbound traffic to identify and resolve irregular patterns.
• Meet or exceed budgeted revenue, margin, and collection targets for the Voice Carrier business.

Operational Excellence:

• Ensure timely completion of operational activities and streamline processes for improved efficiency.
• Implement fraud management tools and methodologies in collaboration with the Revenue Assurance Department.
• Ensure routing profitability by sourcing least-cost and effective routes.

Product Development & Marketing:

• Collaborate with marketing to create competitive IDD value propositions for retail customers.
• Lead product development and management for both pre-paid and post-paid offerings.
• Develop and execute pricing and strategy management for both retail and wholesale segments.

Team Leadership & Performance Management:

• Manage and mentor team members to achieve set targets and key performance indicators (KPIs).
• Ensure efficient team management through performance evaluation and development initiatives.

Interconnect & Contract Management:

• Oversee contract reviews and business terms negotiations to ensure favorable outcomes.
• Support the international voice sales team in marketing and customer engagement initiatives.

Key Performance Indicators (KPIs):

• Achievement of AOP revenue targets for Voice Carrier Wholesale & Retail business.
• Achievement of AOP margin targets for Voice Carrier Wholesale & Retail business.
• Attainment of AOP collection targets for the Voice Carrier Wholesale business.
• Vendor performance evaluation against agreed SLAs and costs.
• Fraud management efficiency on the companys network.
• Effective team performance and KPI alignment.

Qualifications & Experience:

• Experience:
• Minimum 15 years of experience in telecommunications, preferably with a carrier or operator.
• Strong expertise in the international telecom business with a focus on the carrier and wholesale segment.
• Proven track record in managing revenue and profit responsibilities for carrier operations.
• Educational Requirements:
• Degree in Engineering, Business Administration, or a related field.
• Skills & Competencies:
• Demonstrated ability to manage and mentor teams.
• Strong negotiation and stakeholder management skills.
• Excellent analytical and strategic thinking abilities.
• Effective communication and cross-functional collaboration skills.

Job Type: Full-time

Experience:

• Telecommunication(Carrier/Operator}: 10 years (Required)