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Technical Support Engineer - Azure Identity

Teknowledge | Lagos | NG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Teknowledge with the position of Technical Support Engineer - Azure Identity - Teknowledge which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Engineer - Azure Identity - Teknowledge below matches your qualifications.

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Overview: Were seeking a customer-oriented Technical Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support. Accelerating Progress. Securing Futures. At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in todays complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals. Responsibilities: The Azure Identity team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. Youll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies. This role will:
  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.
Qualifications: This role is a good fit for you if:
  • Youre technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
  • You love technology, understand it, and are adept at using it.
  • Youre proficient in both written and oral English.
  • You enjoy solving complex technical issues.
  • Youre customer-obsessed, take the initiative, and exceed expectations.
In this role:
  • Proven work experience with IT or technical proficiency. 2-3 years of IT experience is preferred.
  • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
  • A Bachelors degree in IT-related discipline is preferred.
  • Certifications relevant to the product are an added advantage
  • Customer support experience (customer obsessed, innovative and result oriented)
  • Professional fluency in English is essential, both written and spoken.
  • Passion for solving complex technical issues.

Information :

  • Company : Teknowledge
  • Position : Technical Support Engineer - Azure Identity
  • Location : Lagos
  • Country : NG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Engineer - Azure Identity job info - Teknowledge Lagos above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Engineer - Azure Identity job info - Teknowledge Lagos in 2025-02-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-02-28

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