Customer Care / Patient Experience Representative

Syx-Brij Nigeria Limited - Our client, Adia Hospital, is a leading healthcare provider committed to delivering high-quality medical services to our community at Plot 246 AC Street, Itokin Road, beside Low-cost Estate gate, Sabo, Ikorodu Lagos. Our priority is providing exceptional care and a welcoming experience for our patients and their families. They believe in the power of compassionate, efficient, and knowledgeable customer service to enhance the patient journey.

They are recruiting to fill the position below: Job Position: Customer Care / Patient Experience Representative Job Location: Ikorodu, Lagos Employment Type: Full-time

Job Overview

• Were looking for a dedicated Customer Service Representative to join our team, ensuring that every interaction reflects our commitment to high-quality care.
• The Customer Service Representative will serve as the first point of contact for patients and visitors, providing them with clear information, assistance, and direction. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle various inquiries with empathy and professionalism.

Key Responsibilities

• Greet patients, families, and visitors upon arrival and provide assistance with questions, check-ins, and directions.
• Answer incoming phone calls, respond to general inquiries and direct calls to the appropriate departments.
• Assist patients with appointment scheduling, registration, and billing inquiries.
• Update patient records, contact information, and assist with the collection of necessary paperwork.
• Collaborate with medical staff and other departments to ensure smooth patient flow and service delivery.
• Handle patient concerns and complaints promptly, escalating issues to management as needed.
• Communicate hospital policies and procedures to patients and visitors in a courteous manner.
• Maintain confidentiality and protect sensitive patient information in all interactions.
• Support the hospitals commitment to a welcoming and safe environment.

Qualifications

• Prior experience in a customer service role, especially in a healthcare or medical setting, is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a genuine desire to help others.
• Ability to handle stressful situations with professionalism and a positive attitude.
• Basic proficiency in Microsoft Office Suite and familiarity with hospital management systems is beneficial.
• Bilingual skills are an asset.