General Manager

General Manager

StreSERT Integrated Limited

Estate Agents & Property Management Lagos Full Time Shipping & Logistics NGN 900,000 - 1,200,000 Easy Apply

Job Summary

The General Manager (GM) of Facilities will oversee all aspects of facility operations, maintenance, and customer satisfaction. He/she will ensure operational excellence, strategic planning, and financial performance while managing teams and fostering relationships with clients and stakeholders.

• Minimum Qualification : Degree
• Experience Level : Executive level
• Experience Length : 11 years

Job Description/Requirements

Responsibilities:

Operational Management:

• Oversee daily operations of facility management services, including maintenance, cleaning, security, and landscaping.
• Implement and monitor standard operating procedures (SOPs) to ensure efficient operations.
• Ensure compliance with health, safety, and environmental regulations.
Manage vendor relationships, contracts, and procurement for facility-related services.

Strategic Planning:

• Develop and implement long-term strategies for facility improvements and efficiency.
• Identify and recommend innovations or cost-saving measures in facility operations.
Align facility operations with the companys strategic goals and objectives.

Bid Management and Business Development:

• Analyze market trends and opportunities to identify potential clients and projects.
• Prepare and oversee bids and proposals for new contracts, including cost estimation, pricing, and technical specifications.
• Collaborate with the business development and finance teams to ensure bids are competitive and aligned with company objectives.
• Present bids to clients and stakeholders, addressing their questions and concerns.
Develop and maintain relationships with suppliers, subcontractors, and other stakeholders to support the bidding process.

Financial Oversight:

• Prepare and manage annual budgets for facility operations and projects.
• Monitor financial performance and ensure adherence to budgetary constraints.
Negotiate contracts and manage vendor payments to optimize cost efficiency.

Client and Stakeholder Relations:

• Act as the primary point of contact for clients, addressing concerns and maintaining satisfaction.
• Develop and sustain strong relationships with key stakeholders, including property owners, tenants, and service providers.
Regularly report to senior management on operational performance and client feedback.

Team Leadership:

• Recruit, train, and mentor facility management staff to ensure high performance.
• Set clear goals and KPIs for the team, conducting regular performance evaluations.
Foster a collaborative and motivated work environment.

Quality Assurance:

• Monitor the quality of facility management services and ensure they meet or exceed client expectations.
• Conduct regular audits and inspections to identify areas for improvement.
Resolve operational issues promptly to maintain service standards.

Project Management:

• Oversee facility renovation, expansion, or repair projects.
• Coordinate with architects, contractors, and engineers for timely project delivery.
Ensure projects are completed within scope, budget, and timeline.

Compliance and Risk Management:

• Ensure compliance with local laws, regulations, and company policies, including health, safety, and environmental standards.
• Develop and implement risk management plans to address potential operational and financial risks.
Stay updated on industry regulations and standards to maintain the companys competitive edge.

Sustainability Initiatives:

• Promote and implement sustainable practices in facility management, such as energy conservation and waste reduction.
Monitor and report on the environmental impact of facilities.

Requirements:

• Bachelors degree in Facilities Management, Business Administration, Engineering, or a related field. An MBA or equivalent is a plus.
• Minimum of 11+ years of experience in facility management or a related field
• Proven leadership experience in managing large-scale operations and diverse teams.
• Strong knowledge of facility systems, maintenance protocols, and regulatory compliance.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in facility management software and financial tools.
Ability to manage multiple priorities in a dynamic environment.

Key Competencies:

• Leadership and decision-making.
• Customer-oriented mindset.
• Financial acumen and budget management.
• Strategic thinking and planning.
• Adaptability and resilience under pressure.