PERFORMANCE REPORTING ANALYST (MIS CARRIER BUSINESS)

Job Title: Performance Reporting Analyst (MIS Carrier Business)

Unit: Gateway Carrier - Business Planning, Pricing, and StrategyObjective:Manage voice business pricing, routing, business performance analysis & reporting, and budget planning for the International Wholesale Voice Business.

Key Responsibilities: Routing Quality & Strategic Business Direction

• Ensure and monitor the routing quality of all international voice destinations, ensuring optimal voice service performance.
• Provide strategic business direction for the growth of Regular/Wholesale voice business, identifying opportunities for expansion.
• Evaluate suppliers and partners to determine which services best meet the companys needs, ensuring high-quality, cost-effective partnerships.

Pricing & Cost Management

• Track and manage all international route costs based on market trends, ensuring competitiveness and profitability.
• Manage sales margins at the customer level by identifying opportunities for additional margin through selling Hubbing minutes.
• Optimize pricing strategies and manage rate negotiations with suppliers to maintain competitive and profitable rates.

Customer & Supplier Relationship Management

• Maintain strong relationships with existing customers and suppliers, addressing any concerns and ensuring service satisfaction.
• Develop and expand relationships with new potential customers and suppliers globally to diversify and strengthen the business.

Performance Analysis & Reporting

• Report on daily revenue trends, rate analysis, and billing issues, identifying any deviations from the expected performance.
• Monitor unit deals on a weekly basis, ensuring deliverables are met on time.
• Regularly track and analyze performance against budget, identifying areas for improvement and reporting on milestones achieved.

Cost Optimization & Business Development

• Work with the team to reduce termination costs by finding cost-effective routes and optimizing existing ones.
• Implement solutions based on process analysis and general departmental projects aimed at improving operational efficiency.
• Increase revenue of Gateway services and minimize costs through strategic pricing and route optimization.

Key Performance Indicators (KPIs):

• Measure the percentage of milestones achieved in accordance with the long-term business plan and budget.
• Track revenue growth from international voice sales, focusing on margin optimization.
• Optimize pricing and margins to ensure profitability while maintaining competitive pricing.
• Monitor the reduction in termination and transmission costs, ensuring they are minimized as a percentage of total costs.
• Align employee performance (Account Managers) with business goals and objectives.

Qualifications & Experience:

• Experience:
• 7-10 years of experience, preferably in the telecommunications industry with a carrier or operator.
• Skills & Knowledge:
• Expertise in data management tools, especially Excel, for analysis and reporting.
• Strong independent work ethic and ability to manage tasks with minimal supervision.
• Solid business management or economics experience, with a focus on pricing, cost management, and performance tracking.

Job Types: Full-time, Permanent

Experience:

• Telecoms: 7 years (Preferred)