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Customer Experience Manager

Africa Agility | Lagos | NG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Africa Agility with the position of Customer Experience Manager - Africa Agility which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Manager - Africa Agility below matches your qualifications.

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Customer Experience Manager

Africa Agility

Marketing & Communications Lagos Contract NGO, NPO & Charity NGN 250,000 - 400,000 Easy Apply

Skills Required Bachelors degree in Business Administration Marketing or related field. Minimum of 5 years of experience in customer experience customer service or a related role. Proven leadership skills with experience managing teams. Strong analytical skills and familiarity with CRM and CX tools. Excellent communication interpersonal and problem-solving abilities. Experience in e-commerce or fashion industries is an advantage. Passion for creating exceptional customer experiences.

Job Summary

We are seeking to hire a Customer Experience Manager. You will be responsible for overseeing and enhancing the end-to-end customer journey for VIP Closet and Partyjor Ltd. This role requires a customer-centric professional with strong leadership and communication skills to build strategies.

  • Minimum Qualification : Degree
  • Experience Level : Senior level
  • Experience Length : 5 years
  • Working Hours : Full Time

Job Description/Requirements

Responsibilities:

  • Oversee the entire customer journey
  • Ensure that our customers have an outstanding experience at every stage, from initial contact to post-purchase support.
  • Manage customer feedback
  • Develop strategies for improving service delivery
  • Collaborate with different departments to meet customer needs.
  • Customer journey mapping, support oversight, feedback and insights
    • Retention and loyalty programs

Requirements:

  • Familiarity with CRM technology and tools, data and analytics, reporting and metrics
  • Minimum of 5 yearsexperience in a similar role


Information :

  • Company : Africa Agility
  • Position : Customer Experience Manager
  • Location : Lagos
  • Country : NG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Manager job info - Africa Agility Lagos above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Manager job info - Africa Agility Lagos in 2025-01-31 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-01-31

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