Senior Specialist, Vendor Management (PPM Routine)

IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 39,000 towers across its nine markets, including Brazil, Cameroon, Colombia, Côte dIvoire, Egypt, Nigeria, Rwanda, South Africa and Zambia. For more information, please visit: www.ihstowers.com

Our people and culture are what make IHS such a unique organization. To maximize on our spirit of collaboration, innovation and teamwork we operate an office based working policy 100% of the time across all our locations.

Job Purpose

The Vendor Manager - PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters

Key Roles & Responsibilities:

• Manage all Planned Preventive Maintenance end to end.
• Develop and continuously deliver vendor governance and SLA administration strategies.
• Drive daily O&M process compliance.
• Identify gaps and implement all SLA penalties.
• Actively drive performance by tracking performance loopholes and closing gaps
• Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
• Provide end to end customer support on post integration/RFI issues.
• Network tools and database management for vendors.
• Oversee the administration and requisition of spare parts for Inhouse Portfolio
• Oversee all O&M activities for Inhouse Portfolio and others.
• Build and maintain strong relationships with vendors to facilitate smooth operations.
• Collaborate with internal and external stakeholders on all O&M related matters.
• Perform other tasks and duties as assigned by the Line Manager.

Job-Specific Competencies

• Strong technical field operations experience in a Telecoms company
• Stakeholder Management
• Project Management
• SLA Fulfilment
• Strong Communication Skills
• Use of MS Office Tools
• Network Tools Administration/Management
• Data Analysis
• SLA Administration
• Problem Solving

Organizational Competencies

• Relationship Building
• Strategic Thinking
• Financial Acumen
• Risk Management
• Attention to Detail
• Leadership and Influence

Experience and Qualifications required

• Bachelors degree in Telecommunications Engineering or any related discipline.
• 5-8 years related experience in telecoms Field Operation and stakeholder management.

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.